Refund policy

🔁 DIOPFIT Return & Exchange Policy

At DIOPFIT, we stand behind our products and believe in making your experience as smooth and transparent as possible. We're proud to partner with Redo to offer a simplified return and exchange process for our customers.

🗓 Return Window

  • You have 14 days from the delivery date to request a return or exchange.

  • After 14 days, we are unable to process refunds or exchanges.

✅ Return & Exchange Conditions

To be eligible for a return or exchange, your item must:

  • Be unworn, unwashed, and in original condition

  • Be free from stains, rips, odors, or personal scents

  • Include all original tags and packaging (if applicable)

We inspect all returned items to ensure they meet our quality standards before processing any refund or exchange. DIOPFIT reserves the right to deny returns that do not meet these standards.

🚫 Non-Returnable Items

We cannot accept returns on:

  • Final Sale or Clearance items

  • Limited drop or exclusive products

  • Gift cards or promotional items

  • Custom orders

🔁 Powered by Redo

To make returns easier, we've partnered with Redo — a trusted returns platform that helps you manage and track your return or exchange online.

How it works:

  1. Visit our Returns Portal (via Redo link — we can add this once it's live)

  2. Enter your order details

  3. Select your return or exchange option

  4. Print your return label and send the item back

With Redo, you’ll have a smoother, quicker experience—without the back-and-forth.

💸 Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect your return.

  • Original shipping costs and Redo protection fees are non-refundable.

🚚 Return Shipping

  • If you did not purchase Redo Return Protection at checkout, you will be responsible for the cost of return shipping.

  • If you did purchase Redo Return Protection, return shipping is fully covered by Redo.

  • We recommend using a trackable shipping method to avoid lost items.

📬 Need Help?

For assistance with your return or any questions:

⚠️ Please Note

  • Returns sent without approval may not be accepted.

  • All items are subject to inspection before refund or exchange.

  • We reserve the right to deny returns that do not meet our policy.

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